Warranty terms and periods

A buyer is an individual or legal entity using products of PumpTechnologies LLC (the “Company”) for commercial, industrial, professional or trade purposes and able to provide proof of ownership, a receipt and warranty certificate as proof of purchase.

1. 01

   Warranty conditions and scope

   Subject to the terms below, during the warranty period specified in section 3, the Company will repair or replace free of charge the product named in the warranty certificate, or any component of it (the “Equipment”), which the Company considers defective.

   The Company’s liability under this Warranty is limited to repair or replacement and under no circumstances extends to financial loss or damage, including indirect losses allegedly incurred by the end customer.

   Subject to this Warranty, and except where equipment was sold to a person acting as a consumer, all warranties, conditions and other terms implied by law are excluded to the fullest extent permitted.

   Nothing in this warranty excludes liability for death or personal injury caused by the Company’s negligence.

2. 02

   Terms of use

   We strongly recommend contacting the Company’s service department at +375 29 777 73 73 before submitting a warranty repair or replacement request. An initial consultation helps confirm correct pump equipment installation and identify matters relevant to warranty repair or replacement.

   This warranty applies if the following conditions are met:

   • the equipment was used and operated in accordance with the manufacturer’s recommendations;
   • you are the original purchaser of the equipment, not an assignee or subsequent purchaser;
   • you can confirm the purchase date by retaining the original invoice. Without such proof, the Company reserves the right to reject claims;
   • you notify the Company in writing within thirty days of discovering the defect.
3. 03

   Warranty periods

   Warranty periods vary by the name and type of supplied product. All periods are stated in the contract.

   24 months Grundfos products and solutions based on them, from the delivery date

   12 months products from other companies supplied by the Company, from the delivery date

   36–48 months extended warranty; period governed by the contract

   • The warranty period for a product repaired under warranty is extended by the duration of the repair.
   • If a claim is made where the defect was not caused by materials or workmanship, the Company may charge its current hourly rates and list prices for service engineer time and replacement parts.
   • This warranty is provided in addition to and does not affect statutory consumer rights.
   • In the event of replacement, the replaced equipment is returned to the Company and becomes its property.
   • Equipment diagnostics that do not confirm a warranty case are a paid service and are charged to the end customer.
   • No individual, firm or company is authorised to alter the terms of this warranty.
4. 04

   Additional information

   For further information, contact us at info@pumptech.by.

   Certificates Contacts